Booking
Terms & Conditions
Touch of Charm Wedding & Event Décor
Unit 30, Block 7, Old Mill Lane Industrial Estate, Mansfield Woodhouse, NG19 9BG
Effective from March 2026
We are so pleased you have chosen Touch of Charm Wedding & Event Décor for your event styling. Please read these terms and conditions carefully before confirming your booking.
We hold full public liability insurance up to £10,000,000.
1. Booking & Deposit
A non-refundable deposit of £50 is required to secure your booking.
Your booking is only confirmed once the deposit has been received.
By paying your deposit, you confirm that you have read, understood and agreed to these terms and conditions.
Please note that we have a minimum spend of £1000 but there is no minimum spend on bridal flowers. This allows for 1 introductory consultation, a second finalisation appointment mid way through and then a phone consultation 8 weeks before the event. Extra consultations are available at a charge of £30 per appointment. You are welcome
2. Payments
Once your event has been confirmed, an invoice will be issued based on our initial meeting and agreed styling requirements.
- A) A deposit of £50 is payable on booking
- B) 50% of the final bill is due 6 months before your wedding this invoice will be sent following a second in depth consultation.
- C) The final balance of your wedding is due 8 weeks before and no further changes can be made.
If your wedding or event is taking place within 8 weeks of booking, full payment will be required at the time of booking.
Any additional items or services added within 8 weeks of the event date must also be paid for in full when added.
3. Changes, Reductions & Postponements
Once your initial invoice has been issued, changes may be made up to 8 weeks before your event date.
Reductions to products or services are permitted up to a maximum of 10% of the overall invoice value.
Bookings may be transferred to another date within 18 months of the original booking date, subject to our availability.
If a booking is postponed, any prices quoted for the original date may be subject to change, and a revised quote or invoice may be issued.
4. Planning, Setup & Turnaround
It is your responsibility to provide the correct number of guests attending so that we can prepare the appropriate quantity of styling items.
Delivery and collection times will be discussed and confirmed during your consultation.
We typically require a minimum of 3 hours to set up décor at the venue. This is an estimate only and depends on the nature of the décor and the number of guests.
We are happy to move ceremony décor and transfer suitable items to the wedding breakfast setup, where possible, for a £100 turnaround fee. Please advise if you would like us to do this.
5. Hired Items & Client Responsibility
All hired goods remain the property of Touch of Charm Wedding & Event Décor at all times.
Hired items are the responsibility of the client during the hire period.
We cannot accept responsibility for any items used outdoors if they become damaged, soiled or affected by weather conditions after we have completed the setup. This includes, for example, aisle runners becoming wet or marked.
In the event of severe damage to, or loss of, any hired goods, we reserve the right to charge the full replacement value of the item or items. Substitute items will not be accepted.
6. Electrical Equipment & Safety
All electrical equipment supplied by us for your event is inspected and tested in accordance with Portable Appliance Testing (PAT) standards. Certificates are available on request.
We accept no liability for any injury, loss or damage caused by customer-supplied equipment that has not been PAT tested or does not meet current safety standards.
All our equipment is regularly maintained and tested. In the unlikely event of equipment failure during the event, we will make every effort to repair or replace the faulty item as quickly as possible.
7. Photography, Video & Marketing
We may liaise with your photographer to obtain images that feature our work.
Photographer credits may be included in our marketing where appropriate.
You permit photographs and video footage to be taken of our work and for these images to be used in our portfolio, website and marketing materials.
Any photographs or video footage taken by us of our work remain our property and must not be copied, reproduced or edited by you or any third party without our permission.
We cannot accept responsibility for how photographs are used by third parties once shared.
8. Cancellations
All cancellations must be made in writing by email to touchofcharm@hotmail.com.
Our cancellation policy is as follows:
- 6 months or more before the event date – deposit is non-refundable.
- Between 6 months and 8 weeks before the event date – 50% of the remaining balance is payable.
- 8 weeks or less before the event date – full balance is non-refundable.
9. Compliments or Complaints
We fully anticipate that you will be delighted with our service. We would love it if you would be so kind to leave us a google review. However, if you do have a complaint, it must be raised in writing by email to touchofcharm@hotmail.com within 7 days of the event date.
We will always aim to resolve any concerns quickly and efficiently and in a professional manner.
10. Circumstances Beyond Our Control
We shall not be in breach of this agreement, nor liable for any delay or failure to perform our obligations, where this is caused by events, circumstances or causes beyond our reasonable control.
In such circumstances, we shall be entitled to a reasonable extension of time to perform our obligations.
11. Wedding Insurance
We strongly recommend that all clients take out appropriate wedding insurance.